Account management

If you are the only user of your computer you can tick this box, it will prevent you from identifying yourself each time you visit our website.

You can change your password in your space by clicking on the “my account” icon then accessing the “Account details” section. Then change your password in the chapter “Change password”.

No, you absolutely must include a valid phone number and contact details for customs clearance to run smoothly.

You can change your e-mail address in your space by clicking on the “my account” icon then accessing the “Account details” section.

You have the option of sending us a direct message via the HeyMessenger or by email. You will find all your correspondence in your secure customer area.

You can change your e-mail address in your space by clicking on the “my account” icon then accessing the “Account details” section.

You can send us a message through your secure account to let us know your refusal or you can opt out of your request. The quote will lapse after 48 hours.