Trade negotiations

When will my purchase request be approved?

If we have all the information necessary for the validation of your request, it will be approved within 48 to 72 hours.

How can I get quotes from a specific country?

You can request it by submitting your submission.

Why weren't my quote requests approved?

The country or supplier cannot meet the quantity or delivery time you requested.
Your personal information is not up to date and / or your business number could not be verified.

What is an urgent request?

Urgent requests are tricky to fill as we are not responsible for freight delivery times.

Can I find my chat history in HeyMessenger?

Yes, by opening the chat you will have access to the chat history.

How to reject a quote?

You can send us a message through your secure account to let us know your refusal or you can opt out of your request. The quote will lapse after 48 hours.